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    HRM624 Conflict Management Final-Term Papers complete solved by vuhelp

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    Paper 1
    FINALTERM EXAMINATION Fall 2009
    HRM624- Conflict Management (Session - 4)
    Question No: 1 ( Marks: 1 ) - Please choose one
    The only constant thing in this world is:
    ► Values
    ► Change
    ► Conflict
    ► Perception
    Question No: 2 ( Marks: 1 ) - Please choose one
    Which of the following method of negotiation involves only one neutral party to resolve a conflict
    among disputants?
    ► Mediation page 7
    ► Simple negotiation
    ► Unassisted negotiation
    ► Negotiation with advocates
    Solved by
    Page 2 of 53
    Mediation is a voluntary and confidential process in which a neutral third-party facilitator helps people
    discuss difficult issues and negotiate an agreement.
    Question No: 3 ( Marks: 1 ) - Please choose one
    Which one of the following is likely to be highest level of trust?
    ► Calculus-based
    ► Experience-based
    ► Knowledge-based
    ► Identification-based
    Identification based trust The highest level of trust is identification-based trust.
    Question No: 4 ( Marks: 1 ) - Please choose one
    One of the parties is willing to take a risk that s/he will lose for the opportunity to obtain a huge
    recovery is what type of barrier in conflict resolution?
    Jackpot syndrome page 78
    ► Lack of ripeness
    ► Loss aversion
    ► Mistrust
    Jackpot syndrome One of the parties is willing to take a huge risk that he or she will
    lost for the opportunity to obtain a huge recovery.
    Question No: 5 ( Marks: 1 ) - Please choose one
    Which of the following style demonstrates a low level of concern for a person himself and a high
    level of concern for others?
    ► Compromising
    ► Integrating
    Solved by
    Page 3 of 53
    ► Obliging
    ► Avoiding
    3. The obliging (or accommodating) style, which represents a low level of concern for self and a high
    level of concern for other
    Question No: 6 ( Marks: 1 ) - Please choose one
    A manager of the restaurant has dismissed the waiter from his job because he served rotten food to
    a customer. This is the example of what type of power?
    ► Referent power
    ► Coercive power not sure
    ► Normative power
    ► Reward power
    Question No: 7 ( Marks: 1 ) - Please choose one
    Physical strength is the source of which power?
    ► Coercive power page 92
    ► Referent power
    ► Normative power
    ► Expert power
    Physical strength,
    weaponry, ability to
    file a lawsuit, ability
    to write threatening
    Solved by
    Page 4 of 53
    letters, having the
    law on oneís side
    Question No: 8 ( Marks: 1 ) - Please choose one
    Diversity issues are related to all of the following, EXCEPT:
    ► Power
    ► Culture
    ► Stereotyping
    ► Compromise page 99
    1. The first category is stereotyping. Stereotyping is the attribution of thoughts, qualities, behaviors, and
    attitudes to others based on their categorization into a social group.
    2. The second category includes considerations of culture. Language, cultural values, perspectives, and
    cultural attitude towards conflict, negotiation, and conflict resolution.
    3. The third category of diversity issue is the issue of power. Power problems in diversity conflict include
    the disempowerment of particular social groups and the existence of bigotry and prejudice based on social
    group membership.
    These categories frequently influence one another.
    Question No: 9 ( Marks: 1 ) - Please choose one
    The type of power which influences people by offering them something they want, is known as:
    ► Reward power page 89
    ► Normative power
    ► Coercive power
    ► Referent power
    Solved by
    Page 5 of 53
    2.Reward / Exchange Power
    Reward/exchange power is the flip side of coercive power. Reward/exchange power is the ability to
    influence people by offering them something they value.
    Question No: 10 ( Marks: 1 ) - Please choose one
    In stereotyping we draw inferences about a personís:
    ► Past, present and future
    ► Anticipated traits and behaviors based on logic
    ► Anticipated behaviors based on his/her social category page 99
    ► All of the given options
    1. The first category is stereotyping. Stereotyping is the attribution of thoughts, qualities, behaviors, and
    attitudes to others based on their categorization into a social group.
    Question No: 11 ( Marks: 1 ) - Please choose one
    Over emphasis on a piece of information which may not be so important to determine a certain
    event, is representing which of the following aspect of stereotype?
    ► Explaining away
    ► Selecting Weighting Processes
    ► Stereotype over interpretation page 101
    ► Stereotype consistent perception
    Stereotype over interpretation Stereotypes that are true in a limited sense are overextended in importance
    or applicability
    Question No: 12 ( Marks: 1 ) - Please choose one
    The mediatorís primary function is to narrow the gap between extreme disputants' positions by
    providing evaluations of the merits of the dispute in:
    Solved by
    Page 6 of 53
    Mediation
    Evaluative mediation page 105
    Facilitative mediation
    Nonbinding evaluations
    Evaluative mediation In evaluative mediation, the mediatorís primary function is to narrow the gap
    between the positions taken by the two disputants. Evaluative mediation assumes that negotiation will be
    a process of positional bargaining.
    Question No: 13 ( Marks: 1 ) - Please choose one
    Which of the following is the most basic form of nonbinding evaluation consisting of an
    adjudication process and its outcome is not obligatory?
    ► Summary jury trial
    ► Neutral evaluation
    ► Minitrial
    ► Nonbinding arbitration page 134
    . Non-binding Arbitration Non-binding arbitration is the most basic form of non-binding evaluation.
    Non-binding evaluation simply consists of an adjudication process in which the out come is not binding.
    Sometimes non-binding arbitration is a process chosen by private parties, but often it is a mandatory
    process ordered by the court.
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